The use of employees as experts in unusual situations: service SMEs prospect

Komańda, Marcin; Dziubińska, Agnieszka

The use of employees as experts in unusual situations: service SMEs prospect

Abstract

Nowadays, the role of employees, especially those who have contact with clients of 9an enterprise, is becoming crucial for determining the opportunities for putting into effect,10innovative business solutions. The challenge behind the described issue is also for the enterprise 11to react efficiently to unusual situations. This paper answers the question whether there are 12significant differences in the way employees are used as experts in unusual situations depending 13on how long the enterprise has been conducted its business activity. A survey in the Mix Mode 14Survey Design formula was conducted for this purpose. Altogether there were 260 respondents 15representing small and medium-sized service enterprises from the territory of Poland who 16participated in the research. The obtained scientific results indicate that among the surveyed 17respondents,there are opinions that answer the posed research question in a positive manner.

Keywords

SMEs service employees knowledge

Citation

Komańda M., Dziubińska A. (2019), The use of employees as experts in unusual situations: service SMEs prospect, „Organization and Management. Scientific Papers of Silesian University of Technology” no. 136, s. 257-266. http://dx.doi.org/10.29119/1641-3466.2019.136.20