Factors Influenced Reactions to Various Forms of Electronic Performance Monitoring Systems The Case of Truck Drivers’ Work Monitoring
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Factors Influenced Reactions to Various Forms of Electronic Performance Monitoring Systems The Case of Truck Drivers Work Monitoring.pdf (427.13 KB)
0000-0002-4507-0497 Date
2026-06-30
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Uniwersytet VIZJA
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Abstract
The new monitoring possibilities offered by solutions based on artificial intelligence require the search for data to reduce potential employee resistance, based on the experience of industries where electronic monitoring is already standard. The aim of this article is to analyze selected factors influencing perception of various features of electronic driver monitoring tools. Based on survey data from 175 Polish and Ukrainian truck drivers employed by a Polish logistics company, the evaluation of four electronic monitoring tools was examined using two measures of opinion about being monitored with a given tool: benefits to the driver and benefits to the company and its customers. The study showed that the evaluation of a monitoring tool in terms of driver benefit is influenced by its output (informative vs. commanding) and the way the tool is presented (highlighting benefits to the driver vs. highlighting benefits to others i.e. the company or other road users), and the driver’s reception of the workplace. Differences between Polish and Ukrainian drivers were examined. Ukrainian respondents rated all tools significantly lower in terms of driver benefit, while differences in ratings in terms of company and customer benefit were nonsignificant for three tools. Contrary to expectations, Polish drivers were less reluctant than Ukrainian ones to accept two of the presented tools in exchange for higher pay.
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Balcerak, A. and Woźniak, J. (2026) 'Factors Influenced Reactions to Various Forms of Electronic Performance Monitoring Systems: The Case of Truck Drivers’ Work Monitoring', Contemporary Economics, 20(2), pp. 209–229. https://doi.org/10.5709/ce.1897-9254.590